Frequently Asked Questions
Everything you need to know about our boxes, customization, shipping, and wholesale options.
Product & Materials
What are your boxes made of?
Our gift boxes are crafted from sturdy paperboard, built to hold their shape through packing, shipping, and display. Each set includes a snug-fitting lid designed to stay secure without being difficult to open.
What sizes are available?
We currently offer three sizes across our round gift box collection: Small (4.7"), Medium (6.3"), and Large (9.8"). Each is sold in sets of 6.
Do the boxes come in different lid styles?
Yes — choose from a solid full-coverage lid, a clear window lid, or a heart-shaped window lid, depending on the collection.
What colors are available?
Our boxes come in a range of colorways, including White, Black, Pink, Light Pink, Lilac, Blue, Mint, and Ivory. Availability varies by product — check the individual listing for current color options.
Customization
Can I get my logo or design printed on the boxes?
Yes — we offer custom printing using UV DTF (direct-to-film) transfer, which allows full-color designs, logos, or branding to be applied to our clear window and heart window lids.
Is there a minimum order for custom printing?
Custom print minimums vary by design. Contact us and we'll help figure out the right quantity for your project.
How long does a custom order take?
Custom printed orders typically take 3–5 business days in addition to standard processing time.
Can I see a proof before my full order is printed?
Yes — we send a photo of your design on the box for approval before your full order goes into production.
Ordering & Samples
Can I order a sample before committing to a bulk order?
Yes — we offer a sample request option so you can see the size, color, and quality in person before placing a larger order. Request a sample here.
Is there a cost for samples?
Samples are free — you only cover the cost of shipping.
What's the minimum order quantity?
There's currently no minimum order quantity — our boxes are sold in sets of 6.
How long does a standard order take to ship?
Orders ship within 2–5 business days.
Shipping
How are boxes packaged for shipping?
Boxes are carefully packed to prevent crushing or lid damage in transit, with sizing chosen to minimize excess shipping weight where possible.
Do you ship internationally?
We currently ship within the U.S. only.
How is shipping cost calculated?
Shipping is calculated based on the size and weight of your order to ensure accurate rates at checkout.
What if my order arrives damaged?
We carefully pack each order, but damage can occasionally happen during transit. If your order arrives damaged, please contact us within 3 business days of delivery and include your order number, photos of the damaged product, photos of the shipping box and packaging, and a brief description of the issue. We'll review and help determine the next step.
Wholesale & Bulk Orders
Do you offer wholesale pricing?
Yes — we work with retailers, florists, event planners, and other businesses on wholesale pricing for bulk orders. Contact us to discuss pricing and availability.
What's the minimum for a wholesale order?
Wholesale orders start at 100 pieces.
Returns & Care
What's your return policy?
We accept returns within 7 days of delivery for unused items. Return shipping is covered by the buyer.
How should I store my boxes before use?
Store boxes in a cool, dry place away from direct sunlight to preserve color and structural integrity.
Can the boxes be reused?
Yes — our boxes are designed to be sturdy enough for repeated use as gift packaging, storage, or display.